{"id":8962,"date":"2026-03-26T09:02:26","date_gmt":"2026-03-26T09:02:26","guid":{"rendered":"https:\/\/www.ditdajow.uk\/staging\/?page_id=8962"},"modified":"2026-04-04T08:10:47","modified_gmt":"2026-04-04T08:10:47","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.ditdajow.uk\/fr_be\/refund-policy\/","title":{"rendered":"Politique de Remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8962\" class=\"elementor elementor-8962\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31ddab5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31ddab5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a4921ec\" data-id=\"a4921ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47b196d elementor-widget elementor-widget-heading\" data-id=\"47b196d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">UK Refunds<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e17f7f elementor-widget elementor-widget-text-editor\" data-id=\"4e17f7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #1aa79c;\">If a parcel is not delivered to UK customers within 7 days we will issue a full refund including postage and taxes.<\/span><\/strong><\/p><p>If you item is damaged then please take picture of the item and include with your return request.\u00a0 \u00a0If we deem that the product was damaged by the delivery company we will offer you a replacement or full refund .<\/p><p><strong><span style=\"color: #1aa79c;\">If the product has been opened and used a refund will not be issued.<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f9547de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9547de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fb3e669\" data-id=\"fb3e669\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4797926 elementor-widget elementor-widget-heading\" data-id=\"4797926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">EU &amp; US Customers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77197ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"77197ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55ee91d\" data-id=\"55ee91d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba88a76 elementor-widget elementor-widget-text-editor\" data-id=\"ba88a76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Eu Customers the delivery times are longer, usually 5-7 days, but the parcel has to pass across the customs border and sometimes the package will get delayed in customs.\u00a0 \u00a0Partner delivery services in EU &amp; US countries are variable and it can take a number of weeks for the parcel to arrive.\u00a0<\/p><p><strong><span style=\"color: #1aa79c;\">So Please be patient and keep an eye on the tracking information provided.\u00a0<\/span><\/strong><\/p><p><strong><span style=\"color: #1aa79c;\">If a parcel is not delivered to EU \/ US customers within 4 weeks\u00a0 <\/span><\/strong><strong style=\"font-size: 16px;\"><span style=\"color: #1aa79c;\">we will issue a full refund including postage and taxes.<\/span><\/strong><\/p><p>If you item is damaged then please take picture of the item and include with your return request.\u00a0 \u00a0If we deem that the product was damaged by the delivery company we will offer you a replacement or full refund .<\/p><p><strong><span style=\"color: #1aa79c;\">If the product has been opened and used we will not offer a refund.Eu<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>UK Refunds If a parcel is not delivered to UK customers within 7 days we will issue a full refund including postage and taxes. If you item is damaged then please take picture of the item and include with your return request.\u00a0 \u00a0If we deem that the product was damaged by the delivery company we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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